Política de reembolso
1. Return Window
Our return policy lasts 15 days from the date of purchase.
If more than 15 days have passed, unfortunately we cannot offer a refund or exchange.
2. Eligibility for Returns
To be eligible for a return:
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The item must be unused and in the same condition as received.
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It must be in the original packaging with all accessories included.
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If the original packaging is not available, please repack securely with a suitable replacement box.
3. Sale Items
Items purchased during promotional sales or discounts are final sale and cannot be returned or refunded unless defective.
4. Refund Process
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Once your return is received and inspected, we will notify you by email regarding approval or rejection.
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If approved, the refund will be processed to your original method of payment within 3 business days.
5. Late or Missing Refunds
If you have not received your refund yet:
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Recheck your bank account.
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Contact your credit card company (it may take some time before posting).
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Contact your bank (processing times may vary).
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If you’ve done all of this and still have not received your refund, please email us at Info@Pyrotech3d.com.
6. Shipping Costs
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Customers are responsible for return shipping costs.
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Shipping costs are non-refundable and will be deducted from your refund.
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Delivery times for exchanges may vary depending on your location.
7. Policy Update – September 17, 2025
Starting September 17, 2025, customers must provide an unboxing video to be eligible for refunds or exchanges:
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The video must clearly show the sealed package being opened and the product being removed.
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Claims of damage, missing items, or non-intact products without an unboxing video will not be accepted.